Privacy Policy

selfshop.com.bd

Last updated: February 2026

selfshop.com.bd ("we", "us", "our") operates a business-to-business (B2B) online platform providing services primarily to companies, merchants, retailers, distributors and other business entities in Bangladesh and internationally.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in the course of our B2B activities. It applies to personal data of individuals who act on behalf of business customers, prospects, suppliers, partners, website visitors and other business contacts ("you").

We are committed to handling personal information responsibly and in compliance with applicable laws, including the Digital Security Act 2018, the Information and Communication Technology Act 2006 (as amended), and relevant Bangladesh regulations. If you are located outside Bangladesh, additional data protection laws (such as GDPR for EU residents) may apply in specific cases.

1. Information We Collect

We collect the following types of information:

A. Information you provide directly

- Business contact details: name, job title/position, company name, department, business email address, business phone number, business address

- Account and registration information: username, password, company registration details, TIN/VAT number (where required)

- Payment-related information (handled by secure third-party payment processors)

- Communications: messages, support tickets, emails, chat records, meeting notes

- Uploaded business documents: trade license, partnership deed, authorization letters (if required for verification)

- Any other information you voluntarily provide when using our services, requesting demos, quotes, support or contacting us

B. Information collected automatically

- Device & network information: IP address, browser type/version, operating system, device identifiers

- Usage data: pages visited, time/date of access, features used, referral source, session duration

- Cookies and similar technologies (see our Cookie Policy below)

C. Information from third parties

- Public business directories and company registries

- Payment gateway providers (transaction confirmation only)

- Business partners or referrers (with your consent or legitimate interest)

2. How We Use Your Information

We use personal information for the following business purposes:

- To create, administer and manage business accounts and subscriptions

- To provide, maintain, improve and personalize our B2B services

- To process orders, invoices, payments and deliveries

- To communicate with you about your account, orders, support, updates, service changes

- To verify business identity and prevent fraud

- To send important service notices, legal notices and transactional emails

- To offer product updates, feature announcements, training/webinar invitations (you can opt-out of marketing)

- To respond to inquiries, support requests and customer service

- To analyze platform usage and improve user experience

- To comply with legal obligations, resolve disputes and enforce agreements

- For internal business purposes (accounting, auditing, reporting, security)

3. Legal Basis for Processing (where applicable)

- Performance of a contract (your business agreement/subscription with us)

- Legitimate business interests (B2B contact management, service delivery, fraud prevention, direct marketing of similar services)

- Compliance with legal obligations

- Consent (where we specifically ask for it – e.g. marketing newsletters)

4. Sharing of Information

We share personal information only in these limited circumstances:

- With service providers who assist us (hosting, cloud storage, email service, payment processors, analytics, customer support tools) – all bound by strict confidentiality

- With logistics/delivery partners to fulfill orders

- With banks/payment gateways for transaction processing

- To comply with law enforcement, court orders, regulatory authorities or legal processes

- In connection with a merger, acquisition, asset sale or reorganization

- With your explicit consent or direction

We do not sell personal information to third parties for their own marketing purposes.

5. Data Storage & International Transfers

Your data is primarily stored in secure servers located in [Bangladesh / Singapore / AWS / Google Cloud regions – specify actual location if known].

If data is transferred outside Bangladesh, we ensure appropriate safeguards are in place.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law:

- Active business account data → during the relationship + 2–5 years after termination (accounting/legal requirements)

- Marketing data → until you unsubscribe/opt-out

- Logs & security data → 6–24 months

After retention period, data is securely deleted or anonymized.

7. Security

We implement commercially reasonable technical, administrative and physical security measures to protect personal information from unauthorized access, loss, misuse or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights

Depending on applicable law you may have the right to:

- Access your personal data

- Correct inaccurate data

- Request deletion (subject to legal retention obligations)

- Object to or restrict certain processing

- Withdraw consent (where processing is based on consent)

- Data portability (where technically feasible)

To exercise these rights, contact us at privacy@selfshop.com.bd. We will respond within reasonable time (usually 30 days).

9. Cookies & Tracking Technologies

We use cookies and similar technologies for essential functionality, performance, analytics and (if enabled) marketing. You can manage preferences via our cookie banner or browser settings. For details see our separate Cookie Policy.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Privacy Officer

selfshop.com.bd

Email: privacy@selfshop.com.bd

This is a general template for a B2B platform and is not legal advice. We strongly recommend having this policy reviewed and customized by a qualified Bangladeshi lawyer familiar with digital commerce and data protection requirements.